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How do I return an item purchased on Ambreh?

Now with our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 15 days (48 hours for damaged and defective) to raise a return request by just following the below mentioned procedures:
Raise a return request by calling our customer number at 0000000 or by sending us the return request mail on our customer support email id “support@ambreh.com “.


Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for refund.


We do a reverse pickup of the product which is “Damaged, Defective, or Not as described (Customer not liking)” from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact.


Note: For damaged and defective products, please share the product images along with the packaging images on support@ambreh.com and our support team will get back to you for your refund processing.


Once the QC is done, you will receive a "Refund" of the product amount paid while purchasing.


Exceptions:


Although we will try our level best to assure you a hassle free return, there are certain exceptions where it will be difficult to support returns as mentioned below:
If the return request is made after the specified time frame (15 days from the date of delivery for dislike and 48 hours for damaged and defective).
Anything missing from the package like the price tag, accessories, labels, original packing, etc.
Product is damaged due to misuse, physical damage or any other damage done by human error, etc.
Any customer had requested and placed an order for Customized product, than refund will be done only if the product
is received in a Damaged or Defective condition.


When are returns not possible?

At Ambreh, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns. The scenarios are as below:

If the return request is made after the specified time frame (15 days from the date of delivery for dislike. 48 hours for damaged and defective).

Anything missing from the package like the price tag, accessories, labels, original packing, etc.?

Product is damaged due to misuse, physical damage done by human error, etc.

Any customer had requested and placed an order for Customized product, than refund will be done only if the product is received in a Damaged or Defective condition.